Real preparation for the real world
Our primary mission is to equip your people with the knowledge, skills and tools that are essential for staying safe in a compliance, enforcement or customer service environment.
We can also assist at a consultancy level, helping management to make better decisions about work situations where there's a risk of hostility, aggression or violence.
How did we arrive in this business? It's a short story with a logical plot. Every member of the CERT team has operational experience in law enforcement and we have a special interest in Natural Resources Protection with many of our staff having come from a Fisheries, Wildlife or Park Ranger background. Our real-world experience in managing challenging compliance situations is matched by our ability to keep abreast of world-wide best-practice. Consistently updating our knowledge, networks and methods of instruction with the goal of keeping your people safe.
The CERT advantage
Operational experience
All CERT trainers and consultants have extensive actual operational compliance and enforcement experience across a range of sectors and situations. Our expertise isn't theoretical, it's real.
Operational relevancy
All CERT trainers are committed to understanding our clients' current operational requirements. They don't rely simply on past operational experience. Professional development is not optional for our staff - its essential.
Instructional expertise
CERT trainers have professional instructional experience to ensure they can develop and deliver the training in a way that maximises learning outcomes. They are also active members of professional training associations, to keep pace with national and international best practise.
Industry reputation
Since CERT was established in 2007, we have assisted more than 80 local, state and central (federal /commonwealth) government organisations throughout Australia, New Zealand and the Pacific, as well as numerous corporate clients.

Our Values
Professionalism
We are professional, rigorous, thorough, reliable and accountable. Most of all, we are consistently excellent.
Integrity
We are open, honest and forthright. We stand by our training, advice and the quality of our products. The safety and wellbeing of our clients is a top priority.
Passion
Nothing pleases us more than seeing people become confident and successful through the training and advice we provide.
Vision
We are forward thinkers, anticipating issues and developing solutions. Our products and services anticipate the future needs of your organisation.
Meet the team

Brad Dannefaerd
Brad worked with the NZ Fisheries for more than 18 years. He has extensive experience in operational and training roles. As a frontline fishery officer, he faced many challenging situations where multiple safet

Hannah Phillips
We’re excited to welcome Hannah Phillips as Cert Australia’s new General Manager.

Craig Wright
For the last 6 years, Craig has been the General Manager for Cert Australia. Now he has decided to take a step back, but remains a valued member of

Rachel Donald
Rachel joined CERT Group after a variety of roles within a range of sectors, both in New Zealand and internationally. After starting her career as a print and television journalist

Susan Inness
Susan was an officer with the Hampshire Police in the UK from 1991 to 2014 attaining the rank of Sergeant in 2002

Cam Ainslie
Cam joined CERT in 2023 after 14 years at the Royal New Zealand Police College where he was a Defensive Tactics and Physical Training Instructor. Prior to that he was a Physical Education Instructor with the UK

Blair Telford
Blair joined the CERT team after a 28-year career in the New Zealand Police, where he reached the rank of Inspector and held a number of senior roles, including Armed Offenders Squad (AOS) supervisor,

Laurie Howell
With 23 years in the NZ Police, Laurie is an experienced Investigator with a demonstrated history of working in the law enforcement industry in New Zealand and Australia. Laurie is an Advanced Investigative

Eko Handoko
Eko is the ICT officer for CERT Australia, mainly working behind the scenes to ensure that all the systems are of the highest quality, robust and secure to support CERT Australia’s growth pathway.
Interested in our training offerings?
Resolve real world problems across the spectrum of human behaviour – from engaging and compliant people to difficult and dangerous.