CERT Australia - Situational Training, Advice & Safety Gear

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Workplace safety for the hospitality sector

While good communications skills and customer service can go a long way towards avoiding or managing conflict, there will always be situations with potential for personal harm, property damage and adverse publicity. If, for example, customer theft or alcohol is involved, specific knowledge and skills may be required to diffuse the situation and keep everyone safe.

CERT works with hospitality businesses to provide assistance with risk identification, policy development, relevant staff training and sourcing related equipment and products that are proven and trusted.

If you’re responsible for health and safety procedures and staff training, we can help you to address the following risks through workplace environment assessments, as well as induction and refresher training programmes designed for your organisation.

RISK: Customer-facing environments

TRAINING SOLUTIONS: Staff safety mindset, effective communications, situational awareness, safety clothing, body-worn video cameras, stab-proof vests for security personnel

RISK: Harassment

TRAINING SOLUTIONS: Dealing with abuse, dealing with difficult people

RISK: Conflict on the job

TRAINING SOLUTIONS: Trigger points, dealing with difficult people, dealing with abuse, initial approach and contact, maintaining safe separation, halting subjects

RISK: Acts of violence

TRAINING SOLUTIONS: Staff safety mindset, tactical communications, situational awareness, maintaining safe separation, halting subjects, contact and cover, warning and danger signs, tactical withdrawal