Our primary mission is to equip your people with the knowledge, skills and tools that are essential for staying safe in a compliance, enforcement or customer service environment. We can also assist at a consultancy level, helping management to make better decisions about work situations where there's risk of hostility, aggression or violence. How did we arrive in this business? It's a short story with a logical plot. Every member of the CERT team has operational compliance and enforcement experience. Our people are either ex-Police or ex-Fisheries. Their real-world experience in managing challenging compliance situations is matched by best-practice expertise that is respected nationwide. CERT's competencies interlock precisely with the ever-present need for optimal personnel safety and effective incident management.
Effective situational management and staff safety solutions.
All CERT trainers and consultants have extensive actual operational compliance and enforcement experience across a range of sectors and situations. Our expertise isn't theoretical, it's real.
All CERT trainers are committed to understanding our clients' current operational requirements. They don't rely simply on past operational experience.
CERT trainers have professional instructional experience to ensure they can develop and deliver the training in a way that maximises learning outcomes. They are also active members of professional training associations, to keep pace with national and international best practise.
Since CERT was established in New Zealand in 2007, we have assisted more than 60 local, state and central (federal /commonwealth) government organisations throughout Australia and New Zealand, as well as numerous corporate clients. We will gladly provide client contact details for references.
We are professional, rigorous, thorough, reliable and accountable. Most of all, we are consistently excellent. Our dedication to professionalism permeates our mindset, presentation, communications and interactions.
We are open, honest and forthright. We stand by our training, advice and the quality of our products. The safety and wellbeing of our clients is a top priority.
We are enthusiastic, optimistic and excited about achieving great results for our clients. Nothing pleases us more than seeing people become confident and successful through the training and advice we provide.
We think forward by anticipating issues and developing solutions. Our products and services anticipate the future needs of your organisation.
"The focus on communication and professionalism on this course is what separates it from a lot of others I have done in the past. I believe that focus on these key areas will be very beneficial for staff who complete this training. Paul’s experience in this field is very clear and his ability to explain and teach the course content was first class."
"I have received CIDT training since about 1992 variously from Victoria Police and others, however overall I thought the training provided by you was the best."
"It was a very dynamic week and really brought our whole team together and I’m very confident that we all have a very bright and safe future together as enforcement officers."
"Just wanted to say that I thought the training was excellent and Paul Fong was one of the best instructors I have ever had for any course ever!"