We have a proven record of working with government organisations. Our people can develop mitigating policy and provide relevant staff training.
When your people come engage with the public there’s always potential for risk to people, property damage and negative publicity.
Good communications skills and customer service go a long way towards avoiding or managing conflict, but there will always be situations with potential for personal harm and property damage.
The public nature of healthcare workplaces exposes employees to conflict situations with the potential to cause personal harm, property damage and loss of organisational reputation.
If you have people in frontline roles, your reception has public access or employees finish work late and exit onto empty streets, you have a clear need for risk management.
CERT Systems works with retailers to provide assistance with risk identification, policy development, relevant staff training and sourcing related equipment and products.
Students, parents, caregivers, relatives and strangers can contact staff or be onsite in an agitated state and behave in unpredictable or confrontational ways.
CERT Systems train and advise businesses and organisations in a wide range of other sectors. We will tailor our training courses to suit your particular needs.
"Just wanted to say that I thought the training was excellent and Paul Fong was one of the best instructors I have ever had for any course ever!"
"I have received CIDT training since about 1992 variously from Victoria Police and others, however overall I thought the training provided by you was the best."
"It was a very dynamic week and really brought our whole team together and I’m very confident that we all have a very bright and safe future together as enforcement officers."
"The focus on communication and professionalism on this course is what separates it from a lot of others I have done in the past. I believe that focus on these key areas will be very beneficial for staff who complete this training. Paul’s experience in this field is very clear and his ability to explain and teach the course content was first class."