Workplace safety for the hospitality sectorWhile good communications skills and customer service can go a long way towards avoiding or managing conflict, there will always be situations with potential for personal harm, property damage and adverse publicity. If, for example, customer theft or alcohol is involved, specific knowledge and skills may be required to diffuse the situation and keep everyone safe.
CERT works with hospitality businesses to provide assistance with risk identification, policy development, relevant staff training and sourcing related equipment and products that are proven and trusted.
If you’re responsible for health and safety procedures and staff training, we can help you to address the following risks through workplace environment assessments, as well as induction and refresher training programmes designed for your organisation.
RISK: Customer-facing environments
TRAINING SOLUTIONS: Staff safety mindset, effective communications, situational awareness, safety clothing, body-worn video cameras, stab-proof vests for security personnel
TRAINING SOLUTIONS: Dealing with abuse, dealing with difficult people
RISK: Conflict on the job
TRAINING SOLUTIONS: Trigger points, dealing with difficult people, dealing with abuse, initial approach and contact, maintaining safe separation, halting subjects
RISK: Acts of violence
TRAINING SOLUTIONS: Staff safety mindset, tactical communications, situational awareness, maintaining safe separation, halting subjects, contact and cover, warning and danger signs, tactical withdrawal
"It was a very dynamic week and really brought our whole team together and I’m very confident that we all have a very bright and safe future together as enforcement officers."
"The focus on communication and professionalism on this course is what separates it from a lot of others I have done in the past. I believe that focus on these key areas will be very beneficial for staff who complete this training. Paul’s experience in this field is very clear and his ability to explain and teach the course content was first class."
"Just wanted to say that I thought the training was excellent and Paul Fong was one of the best instructors I have ever had for any course ever!"
"I have received CIDT training since about 1992 variously from Victoria Police and others, however overall I thought the training provided by you was the best."