Workplace safety in the health sectorThe public nature of health sector workplaces exposes your employees to conflict situations with the potential to cause personal harm, property damage and loss of organisational reputation.
Patients and their friends and relatives can be onsite in an agitated state and behave in unpredictable or confrontational ways. Our goal is to help you identify risk, develop mitigating policy, deliver relevant employee training, and source appropriate equipment and products.
All our training programmes are based on increasing the participants’ understanding of the causes of conflict and further developing their ability to prevent and defuse various situations.
If you’re responsible for health and safety procedures and staff training, we can help you to address the following risks through induction and refresher programmes designed for your organisation and work environments.
TRAINING SOLUTIONS: Dealing with abuse, dealing with difficult people
RISK: Conflict on the job
TRAINING SOLUTIONS: Trigger points, dealing with difficult people, dealing with abuse, initial approach and contact, maintaining safe separation, halting subjects
RISK: Frontline environments
TRAINING SOLUTIONS: Staff safety mindset, communications, situational awareness, firearms audits, safety clothing and equipment, body-worn video cameras, reflective clothing, stab-proof vests
RISK: Acts of violence
TRAINING SOLUTIONS: Staff safety mindset, tactical communications, situational awareness, maintaining safe separation, halting subjects, contact and cover, warning and danger signs, tactical withdrawal
RISK: Accidental injury
TRAINING SOLUTIONS: Animal control training, situational awareness,
RISK: Non-compliance/illegal activity identified
TRAINING SOLUTIONS: Observation skills, recording relevant information, evidence gathering, report writing
"The focus on communication and professionalism on this course is what separates it from a lot of others I have done in the past. I believe that focus on these key areas will be very beneficial for staff who complete this training. Paul’s experience in this field is very clear and his ability to explain and teach the course content was first class."
"It was a very dynamic week and really brought our whole team together and I’m very confident that we all have a very bright and safe future together as enforcement officers."
"I have received CIDT training since about 1992 variously from Victoria Police and others, however overall I thought the training provided by you was the best."
"Just wanted to say that I thought the training was excellent and Paul Fong was one of the best instructors I have ever had for any course ever!"